Back Office Operations Analyst – Band 1

Overview

Back Office Operations Analyst (Band 1) administrative services role supporting accurate, timely execution of operational processes within a functional area.

What you'll do

• Process daily operational tasks according to SOPs and business rules.
• Follow defined workflows to achieve quality and productivity targets.
• Process cases independently and escalate exceptions or unclear scenarios.
• Ensure compliance with regulatory, audit, and data-protection standards.
• Enter, update, or validate data accurately in operational systems.
• Support quality checks and perform simple data reviews as assigned.
• Handle assigned customer-related operational actions and escalate customer-impacting issues.

What you'll need

• 0–1+ years of experience in an operations environment (internship/entry-level welcomed).
• Strong attention to detail and accuracy in processing work.
• Comfortable following structured SOPs and workflows.
• Basic understanding of operational systems (e.g., claims platforms, admin systems, Salesforce or similar); training provided.
• Reliable and able to meet deadlines.
• Good communication skills with peers and supervisors.

Details

• Fluent in English; additional languages beneficial.