Director, AI enablement and Business process architecture

Overview

Lead enterprise HR AI enablement and automation strategy, and own the future-state business architecture and workflow designs across the Hire-to-Retire lifecycle, leading a global team of workflow designers and AI specialists.

What you'll do

• Act as the business architecture leader for HR flow of work, translating strategy and operating-model intent into executable, end-to-end designs.
• Create and maintain future-state blueprints defining process flows, decision points, roles, controls, system handoffs, data requirements, and experience patterns.
• Define the maturity path for priority processes, progressing from manual work to automated, AI-assisted, and increasingly autonomous experiences where appropriate.
• Define and execute the enterprise HR AI enablement and automation strategy, aligned with workforce experience priorities and the broader HR operating model.
• Establish roadmap for integrating AI technologies, intelligent automation and workflow orchestration across the Hire-to-Retire lifecycle.
• Identify, evaluate, and prioritize opportunities based on business value, employee impact, process readiness, risk, scalability, and organizational capacity.
• Own the design of employee-centric workflows across HR domains, systems, teams, and channels, using personas and journeys to anchor design choices.
• Design seamless experiences that minimize handoffs, eliminate avoidable rework, and deliver support in the flow of work.
• Establish experience and workflow-design standards, reusable patterns, artifacts, templates, and playbooks.
• Lead cross-functional teams in moving priority AI and automation opportunities from discovery and design through implementation, adoption, and continuous improvement.
• Define orchestration patterns for how work, decisions, data, and interactions move across Core HCM, Talent, Learning, Service Delivery, collaboration, and experience platforms.
• Partner with Product and Technology leaders to ensure proposed designs are feasible, scalable, secure, supportable, and aligned with enterprise architecture, without owning system configuration.
• Establish governance frameworks for responsible, ethical, compliant, secure, and transparent use of AI across HR processes and platforms.
• Define decision rights, stage gates, documentation expectations, monitoring requirements, and escalation paths for AI-enabled HR capabilities.
• Define and track key performance indicators, value-realization measures, employee-experience outcomes, adoption signals, and operational metrics.
• Lead, develop, and inspire a global, cross-functional team spanning AI enablement, automation, business architecture, workflow design, and related capabilities.

What you'll need

• Bachelor's degree in Human Resources, Business Administration, Information Technology, Computer Science, Engineering, Systems Design, or a related field.
• Minimum of 7+ years of progressive experience in digital transformation, automation, business architecture, workflow or process design, or workforce experience.
• Demonstrated experience developing and executing enterprise AI, automation, or digital transformation strategies in a large, complex, global organization.
• Hands-on leadership experience with one or more of the following: generative AI, conversational AI, machine learning, intelligent automation, robotic process automation, or workflow orchestration.
• Understanding of HR operating models, service delivery, and employee lifecycle journeys, including Hire-to-Retire experiences.
• Proven ability to design end-to-end experiences across multiple systems, teams, functions, and geographies.
• Experience leading global teams directly and through influence, including coaching, performance management, and capability building.
• Experience managing product or transformation roadmaps, prioritization, implementation, adoption, and value realization.
• Executive-level communication, stakeholder management, change leadership, strategic planning, and the ability to translate ambiguity into clear, structured decisions and designs.
• People management experience is required.
• Must be legally authorized to work in the applicable country without future sponsorship requirements where permitted by law.

Nice to have

• Master's degree, MBA, or advanced degree in a relevant discipline.
• Knowledge of HR technology ecosystems and experience platforms such as Workday, ServiceNow, Microsoft Copilot, or comparable enterprise platforms.
• Experience establishing AI governance, responsible AI, risk management, privacy, compliance, security, and human-oversight frameworks.
• Background in product-led operating models, agile methods, service design, process mining, journey mapping, and business architecture disciplines.
• Experience building analytics-driven decision frameworks and measuring workforce experience and operational outcomes.
• Professional certification in product management, agile, HR technology, enterprise or business architecture, AI, data, process improvement, or digital transformation.

Details

• Location: New Brunswick, New Jersey, United States; role based anywhere in the US.
• May follow Johnson & Johnson flexible work model and local location requirements.
• Ability to travel up to 10–15% domestically and internationally as business needs require.
• Base pay range: $150,000.00 - $258,750.00.