Director - Applied Artificial Intelligence and Intelligent Automation

Overview

Lead the building, scaling, adoption and governance of Applied AI and intelligent automation capabilities within the Capability Development team in Continuous Improvement Services, supporting enterprise transformation across Global Operations.

What you'll do

• Build, scale, drive adoption of, and govern the organization's strategic Applied AI capabilities, including tools, skills, training, methods, standards, best practices and governance frameworks.
• Enable reusable, self-service capabilities and integrate partner ecosystems.
• Provide thought leadership and innovation, and collaborate closely with the Design & Solution Delivery team to deploy, evolve and adopt AI capabilities across the enterprise.
• Develop innovative integrations and deployment patterns, and conduct prototyping and sandboxing ("learn fast, learn cheap") to ensure capability maturity and performance.
• Identify high-impact AI opportunities, build internal capabilities, and foster a culture of responsible innovation.
• Guide the organization in leveraging AI to solve complex business challenges, improve decision-making and unlock new sources of value.
• Collaborate with Capability leaders and senior stakeholders across Global Operations, Global Technology, Data Science & Analytics, and Solutions teams to develop and implement scalable integrated solutions that deliver measurable business value.

What you'll need

• 15+ years' experience in business transformation, with AI/ML capabilities and automation.
• Bachelor's degree in computer engineering or a related field.
• Strong background in capability building, organizational development, or enterprise transformation.
• Experience in managing tools, training, and governance frameworks.
• Proven ability to manage complex ecosystems and partner networks.
• Strategic mindset with operational execution capability.
• Demonstrated ability to build scalable, reusable, and self-service capabilities that accelerate delivery.
• Exceptional communication skills to serve as the evangelist-in-chief for new capabilities.
• Strong collaboration and stakeholder engagement skills across design, delivery, and operations.

Nice to have

• Experience in building and scaling capability ecosystems at an enterprise level.

Details

• Hybrid position: a minimum of two days a week in-person at an assigned TransUnion office location, with the remainder performed virtually.
• Location: Chennai (remote line in source ATS).