People Operations Manager

Overview

Lead a team of People Operation Advisors across multiple countries to deliver high-quality HR operations across the full Hire-to-Retire employee lifecycle.

What you'll do

• Lead and engage a team of People Operation Advisors across multiple countries, ensuring alignment, collaboration, and high team morale.
• Coach and develop team members by setting clear goals, providing regular feedback, and fostering continuous learning in HR processes and systems.
• Plan and manage resource allocation, workload distribution, and case assignment to ensure optimal service delivery and coverage.
• Oversee the delivery of timely, accurate, and high-quality HR operational services across the Hire to Retire end-to-end employee lifecycle.
• Elevate the recruitment framework, focusing on operational efficiency and compliance across all recruitment operational activities for all brands served.
• Ensure consistent and correct data entry in Workday and other HR systems, maintaining data integrity and audit readiness.
• Resolve or escalate complex employee queries, providing expert guidance on policies, benefits, and local compliance matters.
• Drive and monitor KPIs and service levels, taking corrective actions to improve performance where needed.
• Provide visibility of key metrics to enable proactive decision making.
• Drive continuous improvement initiatives by identifying root causes of inefficiencies and implementing solutions that enhance employee experience and case resolution.
• Promote and monitor the adoption of employee self-service tools, ensuring content is clear, accurate, and accessible.
• Lead and contribute to HR projects and standardization efforts that improve consistency, efficiency, and user experience across geographies.
• Act as a key liaison between GOT and other EEO workstreams, ensuring alignment on shared initiatives across the People Function.
• Partner with peers to identify and act on opportunities for process simplification and innovation across HR delivery.
• Build strong relationships with key stakeholders through updates and proactive communication.
• Support internal communication and change management efforts related to new tools, processes, or policy updates.
• Plan and deliver training sessions for employees and People Operation Advisors to enhance system usage, compliance, and understanding of HR processes.

What you'll need

• 12+ years of experience in HR operations and generalist roles within large, international organizations leading teams.
• Solid understanding of end-to-end HR service delivery.
• Proven leadership capabilities with experience managing diverse, distributed teams.
• Strong stakeholder management skills and the ability to influence across multiple levels of the organization.
• Skilled in coaching, motivating, and developing individuals to reach their full potential.
• Passionate about delivering high-quality employee experiences, even in high-volume environments.
• Strong customer focus with a continuous improvement mindset and a commitment to operational excellence.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Demonstrated experience in leading or supporting change initiatives and driving process improvements.
• Strong interpersonal and relationship-building skills; able to foster trust, cooperation, and team cohesion.
• Skilled in conflict resolution, influencing without authority, and managing diverse stakeholder expectations.
• Focused on delivering outcomes within agreed timelines and scope, with low tolerance for delays or deviations.
• Analytical and process-oriented, with a strong eye for efficiency, accuracy, and system optimization.

Nice to have

• Payroll experience.
• Works council experience.

Details

• Location: Chennai, India.