Director, Fraud Monitoring Operations

Overview

Lead the Fraud Investigations function and set strategic direction for detecting, investigating, mitigating and preventing fraud and financial crime.

What you'll do

• Establish the strategic vision, objectives, and performance standards for the Fraud Investigations function.
• Own departmental performance, including fraud losses, service levels, productivity, quality, employee engagement, and operational effectiveness.
• Provide executive oversight and direction for significant, complex, or high-profile fraud investigations and emerging fraud threats.
• Develop workforce plans, organizational structures, and talent strategies to support business growth and evolving fraud risk.
• Identify fraud trends, systemic risks, and control gaps, and drive enterprise-wide mitigation strategies.
• Partner with executive leadership and cross-functional stakeholders to enhance fraud controls, detection capabilities, reporting, analytics, and investigative effectiveness.
• Lead the development and execution of fraud risk management strategies, operational improvements, and transformational initiatives.
• Establish and monitor key performance indicators, risk metrics, and reporting to evaluate program effectiveness and support executive decision-making.
• Serve as a senior escalation point for significant fraud events, regulatory matters, and business-critical risk issues.
• Ensure compliance with regulatory requirements, internal policies, governance standards, and investigative procedures.
• Build and maintain relationships with industry partners, vendors, law enforcement, and external stakeholders to strengthen fraud prevention and response efforts.
• Protect, secure, and properly handle all confidential data held by Ascensus to guard against unauthorized access, improper transmission, and unapproved disclosure.
• Lead and develop managers, team leads, and Fraud Investigators, creating a culture of accountability, engagement, and operational excellence.

What you'll need

• Minimum 7 years of direct people leadership experience leading fraud investigations, fraud operations, financial crimes, or risk management teams, including experience managing leaders.
• 10+ years of progressive experience in fraud investigations, financial crimes, fraud operations, risk management, or financial services.
• Proven experience leading large-scale fraud investigation or fraud operations functions with responsibility for strategy, performance, and results.
• Demonstrated success developing leaders, building high-performing teams, and driving organizational effectiveness.
• Experience owning operational performance, service delivery, workforce planning, financial results, and risk outcomes.
• Strong knowledge of fraud typologies, fraud risk management frameworks, and financial crime trends.
• Proven ability to influence executive stakeholders and drive enterprise-wide initiatives.
• Exceptional leadership, communication, strategic planning, and change management skills.

Details

• Virtual remote positions require an uninterrupted virtual workspace and family care in place during business hours.
• Internet speed of 25 Mbps or better for individual use; a stronger connection is required if more than one person shares the connection.
• Call center roles require hardwired equipment or a workstation in close proximity to the router.