Global Benefits Manager

Overview

Lead benefits administration, operations, and governance across assigned countries, initially India and the Philippines, while leading a small benefits team of approximately 2 to 3 team members.

What you'll do

• Lead, coach, and support a small benefits team responsible for benefits administration and operations across assigned countries.
• Create a positive team member experience by ensuring benefits programs are administered accurately, consistently, and with a high level of care.
• Build strong working relationships with local leadership, People Group partners, brokers, vendors, and global benefits stakeholders.
• Act as a trusted benefits subject matter expert for assigned countries, with particular emphasis on India benefits.
• Support clear benefits communication, education, and change management for team members and local People Group teams.
• Develop team capability by providing guidance, feedback, training, and process clarity.
• Serve as the primary benefits lead for assigned countries, initially focused on India and the Philippines.
• Manage benefits inquiries, escalations, issue resolution, renewals, vendor coordination, and employee-facing benefits support.
• Partner with local leadership and People Group teams to provide practical benefits guidance that balances compliance, market practice, cost, and team member experience.
• Work with brokers and vendors to ensure service levels, claims support, renewal execution, and team member experience expectations are met.
• Support enrollment activity, benefits communications, employee education sessions, and related materials.
• Ensure benefits processes are clear, well-documented, and aligned with Ryan's service expectations.
• Lead the administration, renewal, and governance of benefits programs across assigned countries.
• Bring deep expertise in India benefits, including insured benefits, statutory requirements, broker and carrier management, renewal cycles, claims escalation, compliance, and employee communications.
• Support benefits activity for additional countries as Ryan's global benefits operating model evolves.
• Identify opportunities to streamline benefits administration, reduce manual work, improve controls, and create more consistent processes across geographies.
• Partner with global benefits leadership to support benefit program decisions, vendor management, renewals, benchmarking, and cost analysis.
• Review plan documents, insurance policies, benefit guides, enrollment materials, and vendor communications for accuracy and alignment with local requirements.
• Support benefits due diligence and integration activities for mergers, acquisitions, and international expansion.
• Maintain appropriate benefit records, vendor files, renewal materials, process documentation, and audit controls.
• Monitor vendor performance, team member feedback, utilization trends, and operational issues to identify risks and improvement opportunities.
• Support global benefits projects as assigned, particularly where operational coordination, reporting, vendor follow-up, or cross-country execution is required.

What you'll need

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field, or equivalent combination of education and experience.
• At least 7 - 8 years of progressively responsible experience in benefits administration, benefits operations, total rewards, or a related discipline in a global or multi-country environment.
• Prior experience managing or leading a small team.
• Experience working with global teams, regional stakeholders, local leadership, brokers, vendors, and corporate centers of excellence.
• Strong project management, stakeholder management, communication, analytical, and problem-solving skills.
• Advanced skills in Microsoft Word, Excel, Outlook, PowerPoint, Access, Internet navigation and research, compensation research tools, and Workday.

Nice to have

• Deep India benefits experience, including experience with insured benefits, broker relationships, renewals, claims escalations, statutory benefits, compliance requirements, and employee communications.
• Experience supporting benefits across multiple countries, particularly in Asia Pacific, the GCC, or a global corporate environment.
• Experience with mergers and acquisitions, benefits integration, vendor transitions, process improvement, governance, or shared services/operations models.

Details

• Location: Hyderabad, India (Atria).
• Independent travel requirement: 30 to 40%.
• Standard indoor working environment with occasional long periods of sitting or standing.
• Regular interaction with employees and clients in person, via e-mail, and by telephone.