Senior Specialist, HR Process Excellence & Continuous Improvement

Overview

Support the HR Operations & Delivery organization in delivering continuous improvement activities across workforce lifecycle processes globally, enhancing HR services delivery and workforce experience through the LBMS culture of continuous improvement.

What you'll do

• Support the global vision and strategic objectives for HR processes and technology, ensuring alignment with Lonza's goals.
• Implement and advocate for the LBMS framework within HR Services Delivery.
• Drive initiatives that promote lean concepts, including 6s, A3, and DMAIC, to streamline operations.
• Conduct comprehensive reviews of Payroll and HR processes to identify risks and opportunities.
• Use Lean and Six Sigma methods to develop and execute effective solutions, such as FMEA.
• Introduce and maintain a Business Process Management Framework including service catalogues and process maps.
• Apply Lonza Project Methodology to manage and deliver improvement projects.
• Facilitate workshops for problem-solving and process enhancement.
• Collaborate across and stakeholders to establish and track key performance metrics.
• Utilize data analytics to drive decisions and measure progress.
• Partner with colleagues across regions to replicate successful initiatives and maintain strong relationships with stakeholders.

What you'll need

• Lean Six Sigma Yellow Belt certified; experience leading HR process improvement initiatives using Lean, DMAIC, process mapping and root cause analysis.
• Strong analytical skills with the ability to interpret data, identify trends, measure KPIs and generate actionable insights using tools such as Power BI and Excel.
• Experience using Microsoft Copilot, ChatGPT and AI-enabled HR platforms (e.g. Workday, ServiceNow).
• Proficient in Power BI, Excel, Visio and PowerPoint, with the ability to create dashboards, reports, process maps and business presentations.
• Experience driving adoption of continuous improvement initiatives, influencing stakeholders, facilitating workshops and supporting organisational change.
• Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels.
• Highly organised with strong attention to detail, prioritisation skills and the ability to manage multiple initiatives simultaneously.
• Ability to identify pain points and support the design of efficient, user-centred HR processes and services.

Nice to have

• Exposure to workflow automation tools such as Power Automate, Automation Anywhere or other RPA solutions.

Details

• Location: Hyderabad, India.
• Office-first role: primarily in the office, with flexibility to work remotely for 40% of time (two days per week).
• Relocation assistance is available for eligible candidates and their families, if needed.