Director - Identity Operations Service

Overview

Lead the US-based Identity Operations team and set the strategic vision and multi-year roadmap for Lilly's 24/7 identity platforms and services, working alongside the Associate Director of Identity Operations.

What you'll do

• Directly lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management.
• Partner with the Associate Director of Identity Operations to ensure the US team operates as part of an aligned global operations organization.
• Foster a culture focused on security, innovation, automation, continuous learning, and operational rigor.
• Identify critical skill gaps on the US team and develop strategies to attract, retain, and upskill talent.
• Cultivate a diverse and inclusive team that fosters different perspectives and backgrounds.
• Own the strategic vision and multi-year roadmap for Identity Operations, driving processes and technology to meet business and security needs.
• Establish and maintain the framework for operational tooling and architecture.
• Define technology strategy for the Operations toolset (monitoring, alerting, patching, automation, and orchestration platforms), including lifecycle management, vulnerability management, and vendor strategy.
• Champion the adoption of automation, agentic AI, and CI/CD practices within Operations to reduce manual toil and drive continuous operational improvement.
• Propose design improvements to organizational change and problem management processes.
• Influence and support mechanisms that translate incident and problem trends into strategic backlog items and long-term process or technology improvements.
• Serve as a senior escalation point, in support of the Associate Director of Identity Operations, for identity service incidents.
• Provide decision making support during high priority incidents and executive level communication.
• Partner on post-incident reviews, identifying systemic gaps in operations processes, tooling, and governance and driving those takeaways into the strategic roadmap.
• Partner with Identity Service leads, Architects, and other Cybersecurity leaders to align Operations strategy with the broader identity services strategy.
• Represent Operations strategy and priorities in cross-functional and leadership forums.
• Engage with vendors on strategic partnerships supporting Operations platforms and tooling.
• Ensure Operations governance processes and controls support compliance with regulatory and industry requirements.
• Own coordination of audit response for the Operations governance domain, partnering with the Associate Director of Identity Operations on execution.

What you'll need

• High School Diploma.
• At least 8 years of demonstrated ability in Identity and Access Management.
• At least 8 years of demonstrated ability in an enterprise IT operational support organization.
• 5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment.
• 3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning.
• Must be authorized to work in the United States on a full-time basis; Lilly will not provide support for or sponsor work authorization or visas for this role.

Nice to have

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related technical field.
• Experience with IT service management (ITIL); ITIL certification preferred.
• Strong knowledge of Identity and Access Management capabilities and technologies (e.g., SailPoint, CyberArk, Microsoft Entra ID, Okta, PKI).
• Proven ability to lead high-performing teams within a global, distributed organization.
• Relevant certifications such as CISSP, CISM, or equivalent preferred.
• Strong eye for business combined with technical depth to influence and drive outcomes.
• Excellent collaborator management, communication, and leadership skills.

Details

• Remote, with travel to Indianapolis of 10-25%.
• Local candidates will work a flexible hybrid model: three days onsite and two days remote each week.
• Anticipated wage: $162,000 - $292,600, depending on education, experience, skills, and geographic location.
• Eligible for a company bonus, depending in part on company and individual performance.