Director - Infrastructure Engineering

Overview

Director of Infrastructure Engineering within the Digital Infrastructure & Reliability organization, combining technical leadership of multi-cloud and on-premise platforms with site leadership for India-based teams in Hyderabad.

What you'll do

• Provide technical direction across multi-cloud (AWS and Azure) and on-premise platforms, network engineering, Linux and Windows engineering, and SRE support for internal services.
• Drive architectural design and technical troubleshooting across network engineering, Windows and Linux systems, cloud platforms including AWS, GCP, and Azure management, and on-premise hypervisor ecosystems.
• Advocate and drive adoption of automation practices to eliminate manual configuration drift and increase delivery velocity.
• Build robust patching and infrastructure provisioning practices across network, compute, and cloud domains using automation.
• Maintain comprehensive technical understanding of enterprise and hybrid data center and office services, including networks, core IT services (DNS, DHCP, PKI), perimeter security, and routing/switching.
• Support infrastructure teams focused on cloud and on-premise infrastructure, including systematic intake, infrastructure management practices, and modern configuration management.
• Serve as senior site leader for the Hyderabad office, cultivating an inclusive, high-performance human-first culture and representing local employees to leadership.
• Provide mentorship and operational guidance for India-based teams and employees who report into management teams across the organization.
• Act as the primary operational escalation point for mission-critical incidents and provide clean hand-offs between global teams.
• Partner with global Service Desk, Major Incident Management, and global engineering teams to ensure rapid incident triage, proactive communication, and executive engagement.
• Mentor, develop, and support technical teams, driving a culture of ownership, innovation, and continuous improvement.
• Collaborate with global counterparts across Infrastructure, Security, Identity, and Architecture to ensure unified roadmaps and follow-the-sun operations.
• Define KPIs and metrics to measure operational performance and developer productivity.
• Help understand use cases and drive AI adoption across the organization, using storytelling practices to highlight successes and inform decisions on AI use and future-state architecture.

What you'll need

• 12+ years of progressive experience in technology infrastructure, systems engineering, cloud architecture, or platform operations, with at least 5+ years in senior engineering leadership roles (Director or Senior Manager).
• At least 2 years of experience functioning as a Site Lead or senior leader supporting multiple teams and coordinating with US-based leadership.
• Exceptional communication and interpersonal skills, capable of influencing senior executives, cross-functional leaders, and engineers without requiring direct line authority.
• Proven track record overseeing large-scale cloud environments and physical data centers in complex enterprise environments.
• Expertise in Agile methodologies and driving team cultures through iterative improvement and technical excellence.
• Expertise in infrastructure-as-code (Terraform, Ansible), cloud-native operations, and hybrid networking.
• Deep understanding of developer platforms, including source control (GitHub, GitLab, Perforce, ADO), artifact repositories, CI/CD frameworks, and observability stacks.
• Strong grasp of DevOps principles, ITIL, platform engineering, and infrastructure automation practices.
• Strong foundational expertise in both Linux (RHEL/Ubuntu) and Windows Server operating systems, as well as core networking protocols, firewall concepts, and load-balancing principles.
• Demonstrable poise when managing high-severity operational outages, security vulnerabilities, or regional business continuity challenges.
• Experience automating away toil, running blameless post-mortems, and shifting from reactive firefighting to proactive observability and self-healing infrastructure.

Nice to have

• Advanced industry certifications such as AWS Certified Solutions Architect (Professional), Microsoft Certified: Azure Solutions Architect Expert, or ITIL v3/v4 Managing Professional.
• Hands-on familiarity with ServiceNow, Terraform, Ansible, Kubernetes, Jira, and enterprise observability suites such as LogicMonitor and DataDog.
• Familiarity with F5 technologies, especially BIG-IP and XC platforms.

Details

• Location: Hyderabad (SEZ), India.