Director, Product Design

Overview

Director of O2C Product Design with AI Innovation, responsible for the design strategy of JLL's Order to Cash platform, including agentic AI initiatives, across the global PeopleSoft FSCM 9.2 instance.

What you'll do

• Support end-to-end O2C product design strategy from concept through launch and iteration, grounding decisions in measurable business benefit
• Direct the design, modification, and evaluation of O2C solutions across billing, accounts receivable, and third-party integrations
• Partner with Product Owners and Product Support to balance current-state support with forward design work
• Build and maintain a performance framework giving visibility into design quality, process efficiency, and business value delivered
• Present strategic roadmaps and investment cases to Finance Technology leadership and the O2C Steering Committee
• Guide design of core O2C enhancements including contract asset handling, credit note automation, and client onboarding
• Identify and prioritize opportunities to streamline billing and contract processes through digitization and automation design, including agentic AI capabilities
• Ensure design decisions support financial close, month-end reporting, and revenue assurance requirements across 60+ countries
• Design solutions that maintain compliance with regional regulatory requirements and internal controls
• Research and propose GenAI use cases across O2C, such as intelligent cash application, proactive collections optimization, automated dispute resolution, and working-capital forecasting, each backed by a feasibility assessment
• Build ROI-based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating impact on DSO, dispute resolution time, and working capital
• Make and defend build-vs-buy decisions on AI and automation tooling, including vendor selection, platform integration, and total cost of ownership
• Extend agentic workflow design across integration touchpoints, including invoicing and remittance automation with payment gateways, banks, treasury platforms, and CRM systems, from concept to production
• Present AI and automation recommendations with a prioritized roadmap to Finance Technology leadership
• Partner with Enterprise Data and AI teams to assess technical feasibility and align with enterprise AI governance standards
• Apply audit and compliance principles, including SOX, to the design of billing and revenue-related workflows
• Ensure design deliverables support timely resolution of priority O2C issues and minimize post-deployment errors
• Maintain design documentation to the standard required for audit and compliance purposes
• Design AI and automation solutions that preserve financial controls and audit trails
• Participate in the monthly O2C Steering Committee and quarterly CFT Portfolio Review

What you'll need

• 10+ years' experience with a major ERP finance platform supporting Order-to-Cash operations
• Strong preference for PeopleSoft FSCM 9.2 experience
• Deep functional expertise across the O2C lifecycle: contracts, billing, accounts receivable, credit management, collections, and cash application
• Demonstrated experience delivering change that produced tangible benefits
• Strong understanding of financial close, month-end reporting, and revenue assurance in a global, multi-entity environment
• Experience contributing to at least one global ERP rollout or large-scale finance transformation program
• Excellent communication and stakeholder management skills, with the ability to engage and influence senior finance and technology stakeholders
• Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with specific examples of business value delivered

Nice to have

• Hands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context
• Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)
• Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and auditability needs
• Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns
• PeopleSoft or Oracle certification/accreditation
• Change management or transformation leadership experience, particularly introducing AI/automation capabilities to finance operations teams

Details

• Location: Remote – Bengaluru, KA
• Scheduled weekly hours: 40