Director - SN Risk & Compliance Manager

Overview

Owns the risk and compliance position of the ServiceNow and enterprise tools platform, keeping it compliant and fit for intended use across its operational life under the Digital and Tech Risk-Based Integrated Software Development Lifecycle (SOP2).

What you'll do

• Own the risk and compliance position of the ServiceNow and enterprise tools platform, keeping it in a state of compliance and fitness for intended use throughout its operational life.
• Represent and support submissions for the ServiceNow and enterprise tools platform at DPTF & D&T RMCB's.
• Run the Risk and Compliance Assessment for platform and product change, initiating it at concept phase so Standard Track or GxP Track classification is settled before design.
• Verify Digital Risk Navigator control attestation before release, and withhold release where assigned controls have not been implemented and evidenced.
• Assure the automated compliance controls configured in ServiceNow change management, including the GxP, SOX, CAB required, outage and electronic signature flags and the risk and impact questionnaire that drives them.
• Assure quality and compliance approval routing so GxP changes and changes against configuration items with documented prior agreement reach a regulatory approver.
• Maintain platform and tool qualification evidence, and the release documentation set (plan and operations manuals, validation summary reports) for both delivery tracks.
• Run periodic compliance review for the platform, and track findings and remediation through to closure rather than to acceptance.
• Complete the AI Accountability Report with business and technology owners for platform features using AI or machine learning, and assess control implications before those features are enabled.
• Assure access management and privileged operations controls, including segregation of duties.
• Produce Management Monitoring and Internal Controls Assurance evidence for the platform's controls.
• Support internal audit and regulatory inspection, act as point of contact for platform-related findings, and assess vendor capability where supplier documentation or services are relied on.
• Hold the boundaries with the SN QA Lead, ITSM Process and Governance Lead, Snr. Technical Change Manager, and the Governance Risk and Compliance function.

What you'll need

• Degree in a technology, life sciences, quality or business discipline, or equivalent practical experience.
• Overall 18 years of experience, typically 8-10 years in IT risk, compliance, quality assurance or computer system validation, including at least three years in a regulated environment.
• Practical experience applying a risk-based software development lifecycle, including classifying change onto differentiated delivery tracks.
• Experience with computer system validation for configurable or software-as-a-service platforms, including qualification and release documentation.
• Experience assuring automated or configured controls, rather than only documenting manual ones.
• Track record supporting internal audit or regulatory inspection and taking findings through to closure.
• Working knowledge of ServiceNow or a comparable enterprise service management platform, sufficient to assess whether a control is configured as intended.
• Exposure to the control and accountability implications of artificial intelligence or machine learning features in a regulated platform.

Nice to have

• Risk, audit or validation certifications (e.g., Certified Information Systems Auditor, GAMP 5 computer system validation training, or ITIL 4 Foundation).
• Willingness to withhold a release when the evidence is not there, and to explain precisely what would satisfy the requirement.
• Precision with controlled documentation.
• Enough platform literacy to test whether a control is genuinely configured as described.
• Ability to work with delivery teams as an enabler of release rather than a gate they route around.
• Composure during audit and inspection.
• Persistence on remediation after the finding has been logged.

Details

• Location: Bengaluru, Luxor North Tower.