Senior Director, Head of Specialist & Consulting Delivery VCA-X

Overview

Lead Visa Consulting and Analytics' Specialist & Consulting Delivery pillar within VCA-X, building and leading the specialist and consulting organization that ensures credible, consistent and client-ready outputs across the portfolio. This role sits on the VCA-X Leadership Team and reports to the Head of VCA-X.

What you'll do

• Establish the organizational structure, leadership model, and skills required to support the VCA-X portfolio.
• Build specialist depth across priority use cases and domains.
• Build and manage a flexible consulting delivery pool deployable across priority use cases, Regions, and multidisciplinary engagement teams.
• Recruit, develop, and retain high-performing specialist and consulting talent.
• Foster a culture of intellectual rigor, collaboration, learning, and client impact.
• Ensure engagements are supported by the appropriate specialist expertise and consulting leadership.
• Provide senior oversight for complex, high-impact, or strategically important engagements.
• Lead deployment of consulting delivery resources across the VCA-X portfolio, balancing expertise, capacity, development opportunities, and delivery priorities.
• Coach teams in structured problem solving, insight development, recommendation formulation, and executive communication.
• Serve as a senior advisor and escalation point for delivery teams.
• Establish delivery standards, quality expectations, and review processes across the VCA-X portfolio.
• Ensure outputs are commercially relevant, supported by sound specialist judgement, and appropriate to client and market context.
• Drive continuous improvements in delivery quality, consistency, and effectiveness.
• Partner with Regional VCA teams to ensure outputs support successful client engagement.
• Partner with Practice Areas to operationalize established methodologies into scalable delivery approaches.
• Lead validation of new use cases and delivery approaches before they are scaled broadly across the VCA-X portfolio.
• Capture delivery feedback and provide structured input to methodology evolution and improvement.
• Define the specialist expertise and consulting capabilities required across the portfolio.
• Establish learning pathways and leadership development approaches.
• Capture specialist, consulting and quality learnings from engagements and translate them into improved methodologies, delivery approaches, training and reusable assets.
• Partner with Analytics and Engineering teams to strengthen multidisciplinary delivery.

What you'll need

• Bachelor's degree with 18 or more years of work experience, or an advanced degree (e.g. Masters/MBA) with at least 15 years of work experience.
• 18+ years of experience in consulting, advisory services, professional services, specialist delivery, or related fields.
• Demonstrated success leading complex client engagements and ensuring executive-level quality standards.
• Strong consulting toolkit including structured problem solving, analytical reasoning, synthesis, storylining, and recommendation development.
• Experience scaling consulting or specialist organizations across multiple markets or regions.
• Ability to translate methodologies into repeatable and scalable delivery approaches.
• Executive presence and strong stakeholder-management skills.
• Proven ability to recruit, develop, and lead high-performing teams.
• Demonstrated ability to influence senior leaders and build partnerships across matrixed organizations.

Nice to have

• Master's degree or equivalent advanced qualification in a quantitative, technical, or business discipline.
• Expertise in one or more VCA domains such as portfolio optimization, risk, or digital.
• Experience operating within global consulting, managed-services, or professional-services organizations.
• Knowledge of payments, financial services, or adjacent industries.
• Experience building new capabilities, operating models, or delivery organizations from the ground up.
• Ability to operate effectively across cultures, organizational boundaries, and time zones.

Details

• Location: Bengaluru, India.
• Visa requires at least 3 days in office; specifics confirmed by the Hiring Manager.