Senior Specialist - Governance

Overview

The Governance Specialist helps define how Experience & Adoption (E&A) operates, makes decisions, and engages with other areas, enabling E&A to operate effectively and scale through clear collaboration models, streamlined processes, robust governance, and consistent delivery standards.

What you'll do

• Define and maintain collaboration frameworks, roles, responsibilities, and engagement models across E&A teams and partner functions.
• Design, document, and continuously improve standardized processes to ensure consistent and efficient delivery of E&A services.
• Establish and evolve operating models, including service-based engagement approaches, to support diverse business and stakeholder needs.
• Drive governance practices by defining decision rights, review forums, escalation mechanisms, and accountability structures.
• Create and manage centralized methodologies, templates, playbooks, standards, and reusable tools to support operational excellence.
• Translate E&A strategy into executable roadmaps, align priorities, coordinate delivery, and monitor progress against goals across teams and stakeholders.
• Define, monitor, and report on KPIs and success metrics to measure impact, inform decision-making, and drive continuous improvement.
• Lead enablement and capability-building initiatives, promoting best practices and fostering a user-centric, results-driven culture.

What you'll need

• Bachelor's degree in Organizational Design, Business Administration, Program Management, or a related field.
• Proven experience designing and implementing operating models, governance frameworks, or business processes within complex, cross-functional organizations.
• Strong strategic planning and analytical skills, with the ability to convert business objectives into actionable programs and initiatives.
• Hands-on experience developing standards, templates, methodologies, and operational frameworks to support organizational consistency.
• Demonstrated ability to collaborate and influence across diverse stakeholder groups, including IT, service delivery, design, and research teams.
• Experience driving continuous improvement initiatives using data, insights, and user feedback to enhance effectiveness and scalability.
• Excellent communication, facilitation, and presentation skills, with the ability to simplify complex concepts for different audiences; fluent in English.
• Experience leading organizational, operational, or cultural transformation initiatives within large, matrixed environments.

Details

• Location: Hyderabad (Office).