Distribution Service Strategy Business Architect Senior Consultant I

Overview

Individual contributor Business Architect Sr. Consultant I within the Sales and Distribution business team, using AI-enabled research and analytics to assess service journeys and translate findings into evidence-based outputs supporting the Service Simplification strategy.

What you'll do

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies to guide analysis and recommendations.
• Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs.
• Analyze customer and agent journeys, process flows, operational data, feedback, and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification.
• Develop AI-assisted research plans, prompts, and repeatable analysis approaches that improve the speed, consistency, and depth of discovery while validating outputs for accuracy, relevance, bias, and appropriate use.
• Translate analysis into clear artifacts, including insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence, that enable strong problem statement creation.
• Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options that advance the Service Simplification strategy.
• Identify dependencies, constraints, risks, and impacts across people, process, experience, data, and technology to inform prioritization and solutioning decisions.
• Create concise, audience-ready narratives and visual documentation that connect evidence, service needs, problem statements, and potential outcomes for decision-makers.
• Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations, and solution concepts.
• Contribute reusable AI-enabled analysis practices, templates, and knowledge assets that strengthen the team's ability to consistently identify and communicate Service Simplification opportunities.

What you'll need

• Ability to manage projects.
• Strategic thinking.
• Problem solving.
• Story telling with data.
• Consultative/collaboration skills.
• Education and experience may be considered in lieu of the stated education requirements, as an equivalent combination of education and experience.

Nice to have

• 4 year Bachelor's Degree.
• 3 or more years of experience.
• Insurance business acumen.
• Ability to analyze data.

Details

• Location: USA - IL (Remote).
• Compensation: 75,100.00 - 126,325.00 annually, based on experience and qualifications.
• Successful candidate must submit to a background investigation.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Employees eligible to work from home must have a dedicated, private workspace and reliable internet with minimum speeds of 50 MB download and 5 MB upload.