Senior Sales Operations Analyst - Compensation

Overview

Senior Sales Operations Analyst - Compensation role within the VS&A North America Sales Operations team, driving the operational execution and integrity of global sales incentive programs.

What you'll do

• Collaborate with the Global Sales Compensation team to ensure field sales personnel are paid accurately and on time.
• Maintain data integrity across systems and manage territory alignment and hierarchy changes.
• Administer SPIFFs and resolve commission inquiries with transparency and professionalism.
• Audit transaction data, POS feeds, order crediting rules, and CRM records daily to identify missing revenue, uncredited orders, or system logic errors before credit finalization.
• Conduct periodic data reconciliation between CRM (Salesforce), ERP (SAP/NetSuite), and SPM systems (Oracle OIC / Callidus) to maintain a single source of truth for revenue attainment.
• Manage monthly and quarterly commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations to help ensure 100% attainment accuracy and strict adherence to payroll deadlines.
• Lead financial modeling for quota setting, quota allocation, baseline targets, and proration for new hires or mid-year territory reorganizations.
• Oversee end-to-end sales credit assignments, territory mappings (zip codes, named accounts, verticals), and user roles within SPM and CRM platforms.
• Collaborate with HR, Sales Ops, and Compensation teams to ensure new hire onboarding and role changes are mapped to correct compensation plan templates.
• Act as the primary point of contact for sales reps and leadership, investigating complex commission disputes, performing root-cause analyses, and providing clear, data-backed explanations.
• Design, model, track, and audit SPIFF campaigns, managing payout schedules and executive reporting on campaign ROI.
• Identify operational bottlenecks in the compensation lifecycle, document SOPs, build Tableau/Excel dashboards, and leverage generative AI tools to automate repetitive workflows.

What you'll need

• Bachelor's degree or equivalent practical experience, with 5+ years of experience in Sales Compensation administration, Sales Operations, or financial analytics.
• Sales Performance Management (SPM) administration experience with enterprise SPM software (e.g., Oracle Incentive Compensation / OIC, CallidusCloud, Xactly, Varicent, or Anaplan).
• Salesforce (SFDC) proficiency, including reporting, custom objects, and data structures.
• Advanced Excel/Google Sheets expertise (XLOOKUP, INDEX/MATCH, nested conditionals) and building dashboards in Tableau or PowerBI.
• AI and automation proficiency leveraging generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to accelerate data analysis, write complex formulas or SQL queries, and automate administrative tasks.
• SQL and database auditing experience writing SQL queries for dataset validation and managing confidential metrics under tight deadlines.
• Financial modeling experience leading quota allocation, target setting, SPIFF design, and compensation plan mechanics within an enterprise environment.
• Stakeholder support and conflict resolution experience handling field commission inquiries with composure, diplomacy, and data-backed explanations.
• Process optimization track record of identifying operational bottlenecks, writing detailed SOPs, and implementing automated workflows across CRM and ERP systems.

Nice to have

• Experience with ERP systems such as SAP or NetSuite.
• Advanced proficiency in writing complex SQL queries for multi-system data reconciliation.

Details

• Location: Illinois, remote work.
• Travel: Under 10%.
• Target base salary range: $110,000 - $120,000.
• Position type: Experienced.
• Relocation: Not provided.
• Referral payment plan: No.