Data Analyst II

Overview

Work within the Post Sales Organization to deliver reporting and analytics for Customer Support and product teams, building scalable dashboards and keeping leadership informed on business-critical KPIs.

What you'll do

• Design, develop, and maintain interactive dashboards and reports using HEX, Retool and Salesforce native reporting tools.
• Write advanced SQL queries to extract, manipulate, and analyze large datasets across multiple systems.
• Partner with Customer Support, Product, Services, and Sales Engineering leaders to translate business needs into clear data requirements and insights.
• Drive data consistency and accuracy across reporting platforms to ensure leadership visibility into KPIs.
• Provide deep-dive analyses to identify trends, opportunities, and process improvement areas.
• Support cross-functional initiatives by building scalable, automated reporting solutions.
• Collaborate with data engineering and BI teams to ensure alignment on data sources, definitions, and governance.

What you'll need

• 5+ years of experience in data analytics and business intelligence.
• Strong proficiency in SQL for querying and data transformation.
• Strong business acumen and KPIs knowledge for Pre and Post Sales functions such as Support, Sales engineering, services / customer onboarding and customer support.
• Strong analytical and problem-solving skills, with attention to detail and a focus on accuracy.
• Hands-on experience with Salesforce reporting/dashboards.
• Python/R for data manipulation and automation.
• Excellent stakeholder management and communication skills, with the ability to present data insights to both technical and non-technical audiences.

Nice to have

• Expertise in HEX or Retool for dashboard development and storytelling.
• Prior experience supporting Customer Support, Services, or Sales Engineering organizations.

Details

• Locations: Lahore, Karachi and Islamabad, Pakistan.
• Work mode: Hybrid (Lahore); Remote (Islamabad); location for Karachi not specified as hybrid or remote.
• Some interviews or new-hire training sessions may be held in person at one of our global offices.