EDI Sterling Integrator Support Engineer

Overview

CAI is seeking an EDI Sterling Integrator Support Engineer to provide production support, development, and integration services for its EDI landscape.

What you'll do

• Provide Level 1 and Level 2 production support for EDI processes in a 24x7 support environment
• Monitor EDI transactions and transmissions and proactively troubleshoot failures
• Ensure timely resolution of EDI processing issues and system incidents
• Manage inbound and outbound EDI transactions and ensure successful processing
• Support trading partner onboarding, configuration, connectivity, testing, and deployment
• Analyze, troubleshoot, develop, and maintain maps and business processes within IBM Sterling B2B Integrator
• Develop and maintain BPML-based business processes
• Configure and support communication protocols including SFTP, AS2, and AS3
• Support Managed File Transfer (MFT) and Sterling File Gateway (SFG) environments
• Coordinate EDI development activities, testing, schedules, and deliverables
• Work closely with SAP, Oracle, and other backend teams to resolve integration issues
• Monitor system performance and identify opportunities for process improvements
• Create and maintain technical documentation and operational procedures
• Provide post-production support and ensure smooth business operations
• Collaborate with business, infrastructure, ERP, and integration teams to deliver reliable EDI services

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 3 to 5 years of experience with IBM Sterling B2B Integrator
• Experience supporting EDI production environments
• Strong knowledge of ANSI X12 and EDIFACT standards
• Hands-on experience with EDI mapping and translation processes
• Knowledge of BPML and Sterling business process development
• Experience with communication protocols such as SFTP, AS2, and AS3
• Experience with trading partner onboarding and support
• Knowledge of Managed File Transfer and Sterling File Gateway
• Understanding of ERP integration concepts and formats
• Exposure to SAP and/or Oracle integrations
• Strong troubleshooting and incident resolution skills
• Ability to work in a fast-paced production support environment
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities

Nice to have

• Experience working in Windows and Unix environments
• Exposure to enterprise integration platforms and middleware technologies
• Knowledge of ITIL processes and service management practices
• Experience with certificate management, encryption, and secure file transfers
• Ability to work independently and within global teams
• Strong stakeholder management and coordination skills
• Proactive approach to identifying and resolving recurring issues
• Willingness to learn new technologies and business processes

Details

• Full-time, hybrid work arrangement
• Location: Bengaluru, India
• Sedentary work with occasional movement around the office; repetitive computer tasks