EDI Support Engineer

Overview

Support Engineer responsible for supporting Cleo B2B Cloud systems, troubleshooting customer EDI issues, and resolving production EDI translation issues.

What you'll do

• Manage the CIC environment within Cleo B2B Cloud systems.
• Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
• Investigate data-related EDI issues and inform customers of the root cause.
• Perform bug fixes for EDI translation issues identified in production.
• Onboard trading partners and create SFTP/AS2 setups.
• Work effectively with other internal departments to ensure the highest level of support for customers.
• Escalate critical issues in a timely manner.
• Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

What you'll need

• Experience with EDI mapping, including EDI to XML and EDI to flat file.
• Good understanding of ANSI X12 and EDIFACT standards.
• Experience with XML, flat files and spreadsheets.
• Experience with transfer protocols such as AS2, FTP/s, SFTP and HTTP/s.
• Team player with good written and verbal communication skills.
• Analytical and problem-solving skills.

Nice to have

• Exposure to basic API concepts.
• Exposure to basic database concepts and SQL queries.
• Experience in a B2B/EDI Support role.
• Experience with Cleo Products.

Details

• Location: Bengaluru.