Engineer - Cmdb Data Quality

Overview

Engineer responsible for the accuracy, completeness and timeliness of the ServiceNow CMDB, raising data standards and delivering reliable configuration data for Incident, Change, Security and Asset processes.

What you'll do

• Monitor and improve CMDB health across key CI classes and domains, focusing on completeness, accuracy, compliance, freshness and relationships, with defined measurable targets.
• Profile data, distinguish isolated vs. systemic issues, document root causes, validate against the Data Dictionary and strengthen quality rules and controls to prevent recurrence.
• Eliminate duplicates, stale/orphaned CIs and shadow datasets; confirm operational status with owners, correct lifecycle states and retire records appropriately.
• Monitor source-specific exceptions across ServiceNow Discovery, AWS, Azure, Intune, Tanium, VMware, Qualys, Wiz, Claroty and other sources; investigate identification and load anomalies and validate data after changes.
• Assure the ongoing quality of service maps for onboarded applications, identifying missing or broken relationships, stale dependencies and incorrect links, and track remediation to closure.
• Review Business/Application Services and infrastructure CIs against modelling standards, flag non-compliance and missing links, and coordinate corrections with SMEs.
• Validate CI ownership and support groups; coordinate periodic certification and attestations for CIs and service maps, track overdue actions, escalate through governance and retain evidence of completion.
• Build and maintain dashboards and governance reports on CMDB health, ownership, certification and mapping.
• Explain issues, root causes and required actions clearly to collaborators and leadership.
• Identify recurring issues, recommend and operate automated classification, retirement and remediation controls, and improve time-to-remediation.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, Data / Business Analytics, or equivalent experience.
• At least 3 years of relevant experience in IT Service Management, CMDB, IT asset or configuration management, technology operations, data quality or technology data analysis.
• Practical experience with ServiceNow CMDB, CMDB Health and reporting, including CI classes, attributes and relationships.
• Understanding of ITIL Configuration, Asset, Change and Incident processes and data-quality principles: completeness, accuracy, consistency and timeliness/freshness.
• Experience analysing large configuration, asset or technology data sets, identifying trends, and remediating data-quality issues using profiling, de-duplication, normalisation and root-cause analysis.
• Strong analytical and problem-solving skills, attention to detail and advanced Microsoft Excel skills.
• Experience developing operational reports and dashboards.
• Ability to collaborate across technology teams, drive stakeholder remediation and manage competing priorities independently.
• Clear written and verbal communication and documentation skills.

Nice to have

• Experience with CMDB 360, ServiceNow Data Manager, Certification and Predictive Intelligence.
• Knowledge of ServiceNow Discovery, Service Mapping, CSDM, Service Graph Connectors, and IRE and reconciliation.
• SQL/querying and Power BI or equivalent reporting skills; basic scripting or workflow automation experience.
• ITIL 4 Foundation or equivalent; ServiceNow Certified System Administrator or CMDB micro-certifications.
• Experience in biopharmaceuticals, life sciences or another regulated environment.
• Experience working across cultures and time zones, including a Global Technology Centre operating model.
• Knowledge of Agile and Scrum methodologies.

Details

• Location: India - Chennai.
• Work mode: in-person working, on average a minimum of three days per week from the office.
• Date posted 12-Nov-2026; closing date 19-Nov-2026.