OTC Specialist - Collections

Overview

Senior AR Collections Specialist providing advanced AR and collections expertise for complex, high-risk and escalation-sensitive customer accounts, acting as a subject-matter resource to collectors and other AR colleagues.

What you'll do

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise.
• Perform complex customer-account reconciliation and root-cause investigation.
• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions.
• Investigate complex disputes and payment issues and drive closure with relevant owners.
• Troubleshoot issues across systems, transactions and customer accounts.
• Identify control, process and data-quality gaps contributing to recurring overdue.
• Provide technical guidance to collectors and support capability development.
• Coach colleagues on complex reconciliation and collection cases.
• Support or lead escalations requiring deeper AR expertise.
• Translate account-level issues into actionable recommendations for management.
• Support process/control improvement and standardization.
• Own complex AR portfolios, customer relationships, and DSO/aging performance.
• Drive cross-functional issue resolution and root-cause improvement.

Nice to have

• Experience with major ERP/AR platforms.

Details

• Portfolio-specific systems may include SAP S/4HANA, SAP ECC, MACS, NODUM among others.
• Shift Mexico: 18:30–03:30 IST; Brazil: 15:30–00:30 IST. Candidates must be able to work the applicable shift supporting LAM operations.
• Position may support Ocean, Logistics & Services (L&S), and/or Aliança, depending on assigned portfolio.