OTC Analyst - Collections

Overview

Independently manage a complex or higher-risk customer receivables portfolio, driving timely collections and reducing overdue exposure through account analysis, reconciliation, customer follow-up and resolution of payment blockers.

What you'll do

• Independently manage an assigned portfolio of customer receivables.
• Review aging and overdue balances and prioritize collection activity based on value, risk and payment status.
• Perform customer account reconciliations and investigate balance discrepancies.
• Conduct written customer follow-up and track commitments and expected payments.
• Identify disputes, payment issues, unapplied cash and other blockers preventing collection.
• Perform root-cause analysis on complex or recurring account issues.
• Coordinate resolution with the appropriate internal owner while maintaining collection ownership.
• Identify deterioration, high-risk exposures and cases requiring management escalation.
• Maintain accurate collection actions, customer information and account status in relevant systems.
• Work across multiple systems and sources to resolve complex AR cases.
• Use Excel and available data/reporting tools to analyse portfolio performance and identify trends.
• Support continuous improvement of collection processes, controls and data quality.

Nice to have

• Experience with ERP and AR/Collections platforms.

Details

• Position may support Ocean, Logistics & Services (L&S), and/or Aliança, depending on assigned portfolio.
• Relevant systems may include SAP S/4HANA L&S, Microsoft Dynamics, SAP ECC, CargoWise, MACS, NODUM, Sian, WALDBOTT and/or other business-specific systems.
• Shift: GSC Mexico 18:30–03:30 IST; GSC Brazil 15:30–00:30 IST.
• Candidates must be able to work the applicable shift supporting LAM operations.