Collections Specialist

Overview

The Collections Specialist is involved in all areas of Morningstar's accounts receivable process, resolving overdue bills, collecting payments, and managing escalated client issues and invoice extensions.

What you'll do

• Monitor accounts on a daily basis to identify outstanding accounts receivable.
• Investigate historical data for debts and bills.
• Collaborate with other sub-process teams to resolve escalated invoices and client payment problems.
• Provide in-depth analysis of client invoices, including escalated aging buckets.
• Create Morningstar's Quarterly Accounts Receivable reports.
• Manage approvals for payment extensions or exceptions outside of Morningstar's standard cadence.
• Work with Morningstar's Sales department to answer questions around billing and communicate any issues with accounts.
• Respond to a variety of inquiries from customers via email and phone calls.
• Communicate remittance information to the cash application team.
• Manage collections efforts for past due invoices by making calls and sending notices.
• Compile back-up documentation for 3rd party collection cases.
• Support the accounting team with month-end close duties as needed.
• Participate in various company initiatives and projects as requested.

What you'll need

• Bachelor's degree and 2+ years of experience in a Shared Service or BPO environment.
• Strong organization skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently, under tight deadlines at times, and in an ever-changing/dynamic environment.
• Proficiency with MS Office suite, including in-depth knowledge of Outlook, Word and Excel, with the ability to pick up new systems and software easily.

Nice to have

• Proven experience as a Collection Specialist or similar role for EMEA or NAR.
• Experience with any collection tool/systems.

Details

• Location: Mumbai.
• Willing to work in EMEA or NAR shift timings, which will be 3 PM to 12 AM.
• Hybrid work model, with four days in-office each week in most locations.
• Job conditions are in a standard office setting, using PC and phone on an ongoing basis.