Specialist - Customer Care - Collections 4A

Overview

Specialist role in Customer Care - Collections at Genpact, focused on improving collection efficiency, monitoring delinquent accounts and managing customer payment arrangements.

What you'll do

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

What you'll need

• Bachelors in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing.
• Certified Data Management Professional - Riversand.
• Certified Implementation Specialist - Customer Service Management - ServiceNow.
• Required skills: Collections Analytics, Collections Management, Customer Experience (CX), Customer Service Analytics, Data Management, Data Visualization, End to End Management, Insight Generation, Internet Businesses, Manufacturing Equipment.
• English Language Proficiency - Elementary - A2.

Details

• Location: Jaipur, India.
• Work mode: Office work.
• Shift: Evening shift.
• Job type: Regular.