Specialist - Customer Care - Collections 4A

Overview

Collections specialist role at Genpact focused on improving collection efficiency, monitoring delinquent accounts and engaging customers on payment arrangements.

What you'll do

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

What you'll need

• Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing.
• Required skills: Collections Analytics, Collections Management, Credit Risk Management.
• English language proficiency, proficient (C2).

Nice to have

• Certified Data Management Professional (Riversand).
• Certified Implementation Specialist, Customer Service Management (ServiceNow).

Details

• Location: Infospace IT Park, Tower 4, Jharsa, Gurgaon, India.
• Work mode: Hybrid.
• Shift: Evening.
• Job type: Regular.