Specialist - Customer Care - Collections 4B

Overview

Specialist role in Customer Care - Collections, focused on improving collection efficiency and managing customer payment matters.

What you'll do

• Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
• Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
• Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

What you'll need

• Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing.
• Certified Data Management Professional (Riversand) certification.
• Certified Implementation Specialist - Customer Service Management (ServiceNow) certification.
• Required skills: Banking Operations, Core Banking, Customer Analytics, Customer Experience (CX), Customer Journey Mapping, Customer Relationship Management (CRM), Customer Service, Data Analytics.
• English language proficiency: Elementary (A2).

Details

• Location: Jaipur, India.
• Work mode: Office work.
• Shift: Evening shift.
• Job type: Regular.