Collections Specialist

Overview

Collections Specialist on the Collections team in Noida, working on multiple products with the business and handling collection of overdue debt for US region clients.

What you'll do

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Perform account reconciliation to align with client accounts, including research into payments.
• Interact with internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Works with billing/sales team and various stakeholders to resolve client's disputes and concerns.
• Maintain accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Handle a portfolio of at least 400 clients.

What you'll need

• Minimum 2 years of relevant work experience.
• Good knowledge of Accounts receivable, collections, and reconciliation of customer accounts (debits, credits etc.).
• Bachelor's degree in finance (B.COM, BBA, MBA preferred).
• Ability to work independently, prioritize tasks and meet deadlines.

Nice to have

• E-billing portals and Oracle knowledge.
• Strong negotiation and problem-solving abilities.

Details

• Location: Noida.
• 9 hour shift from 4pm-1am IST as of now, but shift time may vary (mostly US shift) as per business requirement.
• Team of 17 people from India region working for US region clients.