Collections Specialist

Overview

Collections Specialist role on the Collections team in Chennai, working on multiple products with the business and supporting US region clients.

What you'll do

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts, including research into payments.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Handle a portfolio of at least 400 clients.

What you'll need

• Minimum 2 years of relevant work experience.
• Good knowledge of Accounts receivables, collections, and reconciliation of customer's accounts (debits, credits etc.).
• Bachelors degree in Finance (B.COM, BBA, MBA preferred).
• Skills in Accounts receivables, credit control, and collections.
• Ability to work independently, prioritize tasks and meet deadlines.

Nice to have

• Bachelors degree in Finance (B.COM, BBA, MBA preferred).
• E Billing portals and Oracle NETSUITE knowledge.
• Strong negotiation and problem-solving abilities.

Details

• Location: Chennai, India.
• Shift of 9 hours, basically 2 p.m. to 11 p.m., but shift time may vary (mostly US shift) as per business requirement.
• Team of 11 people from India region working for US region clients.