Collections Specialist

Overview

Fresh Prints is hiring a Collections Specialist on its Finance Team to manage the invoice collection process and ensure timely payment of over $40 million in annual revenue.

What you'll do

• Follow up with customers on open and overdue invoices.
• Handle case escalations and complex invoices.
• Coordinate with universities, student organizations, and companies on invoice payments.
• Track and report on overall collections metrics.
• Apply check and Venmo payments to invoices.
• Take card payments over the phone.
• Apply discounts and refunds to invoices.
• Analyze invoice-level and portfolio-level data to determine priorities, plan collection efforts, and drive timely payments.
• Take ownership of projects you think can add value.

What you'll need

• 2+ years of experience in the Finance/Collections/Accounts Receivable field.
• Excellent communication skills and proficiency in English.
• Customer centric.
• Good problem-solving skills.

Details

• Work from home / remote.
• Working hours: 8:00 AM - 5:00 PM EST (US time), Monday to Friday.
• Eligible employees receive a 2-month paid sabbatical.