Specialist, Collection

Overview

Specialist in the Invoice to Cash Collections team, responsible for client outreach on issued invoices with open balances to identify, address, escalate and resolve disputes delaying payment by the due date.

What you'll do

• Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
• Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
• Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.
• Develop a working understanding of the different billing systems, specifically Salesforce CPQ and HighRadius.
• Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
• Assist in producing and tracking daily/weekly metrics including, but not limited to, Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.
• Handle a large volume of internal and external phone calls and emails.

What you'll need

• Graduate with 5+ years of relevant experience in an OTC Collections process with a global organization.
• Stakeholder management: managing key stakeholders across teams such as Sales, Technology and Finance across multiple locations.
• Customer management: ability to resolve customer queries with effective resolution within agreed timescales.
• Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders.
• Strong ability to analyze billing data, identify trends, and explain variances.
• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas).
• Extensive experience with SAP, HighRadius and Salesforce CPQ environment for collection functionalities.

Nice to have

• Financial Services experience.
• Good presentation skills.

Details

• Location: Noida, Uttar Pradesh, India.
• Grade Level 08.