Billing Supervisor

Overview

Oversee day-to-day billing and billing adjustment operations, ensuring timely and accurate invoicing, credit/debit note processing and pricing corrections, while leading a team of billing analysts within an Order-to-Cash (O2C) process.

What you'll do

• Supervise and manage daily billing and billing adjustment operations to ensure accurate and timely processing.
• Monitor billing queues, workload distribution, and service level agreement (SLA) adherence.
• Review and approve complex billing transactions, invoice corrections, pricing adjustments, credit notes, and debit notes.
• Investigate and resolve billing discrepancies, disputes, and customer inquiries.
• Collaborate with Sales, Customer Service, Logistics, Finance, and IT teams to ensure smooth Order-to-Cash (O2C) processes.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Analyze billing performance metrics and prepare periodic reports for management.
• Identify process improvement opportunities and drive automation initiatives.
• Support month-end and quarter-end closing activities.
• Participate in system testing, user acceptance testing (UAT), and implementation of billing process enhancements.
• Drive continuous improvement initiatives to enhance productivity, quality, and customer experience.

What you'll need

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• 7-10 years of experience in OTC, specifically in Billing and Billing adjustments.
• Strong leadership, communication, negotiation, and stakeholder-management skills.
• Proficiency in ERP/CRM platforms and Microsoft Office tools.
• Knowledge of SOX controls, audit compliance, and financial controls.

Nice to have

• Experience with SAP ERP systems.
• SAP understanding.

Details

• Location: Pune, Maharashtra, India.