Collection Specialist

Overview

Leads regional Collections operations, ensuring strong collection performance, credit risk management, customer exposure control, and compliance with credit policies and payment terms, while partnering with Sales and business leaders to balance growth, cash flow, and credit discipline.

What you'll do

• Monitor accounts receivable to identify overdue payments and initiate collection efforts.
• Contact customers to discuss overdue payments, resolve payment issues and secure commitments.
• Negotiate payment arrangements and settlements within company policies to recover outstanding funds.
• Collaborate with internal departments to resolve billing discrepancies, disputes and escalations.
• Maintain accurate records of collection activities and customer communications in the system.
• Prepare reports on collection status, outstanding debts and recovery rates for management review.
• Ensure compliance with legal, regulatory and company requirements related to credit and collections.
• Reconcile customer accounts and provide insights to stakeholders.
• Work closely with the Cash App team, CommOps and KAMs to resolve disputes and payment-related issues.
• Maintain regional credit hygiene to minimize credit and collection risks.
• Ensure credit limits, payment terms and customer exposure comply with approved policies.
• Ensure orders are executed within approved credit limits and payment terms to minimize collection defaults.
• Monitor customer payment behavior and exposure to proactively manage collection risks.
• Partner with Vertical Leads, RSMs and KAMs to balance business growth with credit and cash-flow objectives.
• Engage senior leaders on critical customer, credit and collection risks.
• Contribute as an RMT member to regional growth and working-capital objectives.
• Lead regional Credit & Collections and influence cross-functional teams to achieve business objectives.
• Drive Sales alignment to ensure credit and collection discipline while enabling sustainable business growth.

What you'll need

• Master degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 6 years experience in accounts receivable, collections, or credit management, including managing overdue payments, negotiating settlements, and resolving billing disputes.

Nice to have

• Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent.

Details

• Location: Gurgaon.