Engineer - IT Product Support

Overview

Join Marsh Tech's AMSI team in Gurugram as an Engineer (career level B2) in IT Product Support. The role works across one of several streams based on business need and fit.

What you'll do

• Work in one of the following streams based on business need and fit: Infrastructure support engineer, DevOps engineer, Database engineer, Application support engineer.
• Collaborate within a team environment and communicate effectively with stakeholders.
• Adapt to changing priorities and project environments.
• Work in a 24x7 shift environment, including rostered rotational shifts as required.
• Complete required skill certifications after selection and submit proof before joining.

What you'll need

• B.E. / B.Tech / MCA in Computer Science or IT only.
• Minimum 80% marks in graduation or post-graduation (80% cutoff through semesters).
• Graduating in 2027 with no backlog in any subject.

Nice to have

• Excellent analytical and problem-solving ability with effective communication skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to change.
• Exposure to any programming language.
• Strong PL/SQL fundamentals.
• Basic understanding of software development lifecycle and version control tools (e.g., Git).
• Practical experience through internships, projects, or coding competitions.
• Basic knowledge of cloud platforms (AWS, Azure) and services.
• Basic awareness of AI/ML concepts (e.g., supervised/unsupervised learning, neural networks, large language models).
• Familiarity with AI tools such as GitHub Copilot, ChatGPT, Microsoft Copilot, or similar assistants for code generation and debugging.
• Understanding of AI/ML use cases in IT operations (e.g., AIOps, intelligent monitoring, automated incident response, predictive analytics).
• Awareness of responsible AI principles including data privacy, bias mitigation, and ethical use in enterprise environments.

Details

• Location: Gurugram (DLF Building).
• Hybrid role: at least three days per week in the office.
• Works in a 24x7 shift environment, including rostered rotational shifts as required.
• Interview process: aptitude test on the Mettl online platform, technical discussion with the core team, final HR interview, offer rollout.