Technical Support Engineer – Night Shift (Rotational)

Overview

Provide overnight technical support for AiDASH production systems, responding to production alerts, incidents, and customer-facing technical issues to keep products and platforms delivering for customers around the clock.

What you'll do

• Monitor application health and respond to alerts across production systems during your shift.
• Own incident management by identifying, triaging, and driving incidents to resolution, escalating to the right team when needed.
• Investigate issues using logs and database queries to find the root cause.
• Track tickets against SLA commitments and flag anything at risk of breach.
• Draft clear, accurate responses to customers and internal stakeholders.
• Join customer calls as needed.

What you'll need

• Strong technical fundamentals; freshers are welcome.
• 1–2 years of experience in technical/production support, L1/L2 support, or a similar ticket-driven role.
• Comfort with SQL, including the ability to query and reason about data.
• Ability to read and troubleshoot API/backend logs and errors, including HTTP status codes and request/response payloads.
• Working knowledge of Jira for ticket triage and writing clear technical updates.
• Strong written communication for customer-facing responses and engineering coordination.
• Strong verbal communication and comfort getting on calls directly with customers.
• Willingness to work primarily night shifts on a rotational basis.

Details

• Location: Gurgaon, Haryana, India.
• Hybrid setup from Gurgaon.
• Primarily graveyard hours from 10:00 PM to 7:00 AM IST.
• Night shifts rotate between two team members.