Senior Technical Support Engineer - Spanish

Overview

Senior Technical Support Engineer provides bilingual (Spanish and English) technical support for Motive products, diagnosing and resolving customer issues.

What you'll do

• Manage, track, diagnose, troubleshoot, and identify root causes for customer technical support issues.
• Resolve support issues related to Motive products.
• Investigate errors or bugs using available data and tools.
• Report inconsistencies and bugs to Technical Lead/Engineering through Jira.
• Assess issue impact and prevalence by analyzing data to determine root cause.
• Modify erroneous user/driver data using tools developed by engineering to resolve issues.

What you'll need

• Fluency in speaking Spanish and English (US).
• Skilled written communication in both Spanish and English.
• 2–3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles.
• Familiarity with the software development process and tools for a SaaS-based product.
• Technical knowledge/troubleshooting skills and willingness to learn and excel.
• Ability to perform in-depth root cause analysis.

Details

• Location: Pakistan (Remote).