Enterprise Operations Engineer II

Overview

Enterprise Operations Engineer II on the Cloud Operations team, supporting customer experience through infrastructure monitoring, incident response, troubleshooting, escalation handling and production operations.

What you'll do

• Participate in 24x7 shifts.
• Monitor the stability of infrastructure with various tools.
• Handle incident response, troubleshooting and fixes for various servers/services.
• Handle escalations as per policies/procedures.
• Communicate clearly on tickets and phone calls made to teams about various issues.
• Coordinate with different internal groups to resolve recurrent problems and alerts and follow up on escalated issues.
• Exhibit a sense of urgency to resolve issues.
• Ensure SLAs and operational standards are met.
• Contribute to operations runbooks and documentation.
• Ensure smooth handoffs between shifts.
• Prepare daily, weekly and monthly reports.

What you'll need

• Strong analytical skills and a desire to learn new concepts and technologies and apply them.
• Strong attitude to take ownership and responsibility for production servers/services.
• Familiarity with supporting a production application and incident management.
• Understanding of infrastructure and application performance monitoring tools.
• Good knowledge of AWS services EC2, VPC, S3, ELB and IAM.
• Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), startup scripts, sudo, selinux and audit logging.
• Basic networking and security fundamentals, including TCP/UDP and SSL certificates.
• Knowledge of application protocols SMTP, HTTP, HTTPS, SSH, FTP and SFTP.

Nice to have

• Experience with monitoring tools like Dynatrace and Splunk.
• Knowledge of Docker and Kubernetes.
• Knowledge of scripting languages.

Details

• Location: Navi Mumbai, India.
• Participate in 24x7 shifts.
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.