ERA Agent

Overview

An ERA Agent at BP Products N.A. Inc. delivers customer service, manages customer inquiries, and contributes to business process improvement. This is a fully remote position.

What you'll do

• Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
• Apply analytical thinking to identify and address customer needs and process inefficiencies.
• Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
• Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
• Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
• Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
• Exhibit resilience in challenging situations and maintain a high level of professionalism.
• Develop a strong understanding of customer emotions and tailor interactions accordingly.
• Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.

What you'll need

• Proven experience in a customer service or customer-facing role.
• Demonstrated understanding and application of agility core practices.
• Excellent analytical thinking and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to effectively manage and resolve conflicts.
• A creative and innovative approach to challenges and opportunities.
• A deeply customer-centric mindset with a focus on delivering positive customer experiences.
• Proven ability to prioritize and manage a diverse workload effectively.
• High level of self-awareness and emotional intelligence.
• Awareness of sustainability principles and their application in a business context.

Details

• Fully remote position.
• Work schedule: Tuesday to Saturday, 12:00am to 8:00am; Sunday to Thursday, 12:00am to 8:00am; Sunday to Thursday, 8:00am to 4:00pm; Sunday to Thursday, 4:00pm to 12:00am.
• Base pay: $16 per hour.
• No travel is expected with this role.
• This role is not eligible for relocation.