Customer Service Representative - 11am - 8pm CST

Overview

Provide remote contact center support to patients and clients through inbound and outbound communication, including medical billing assistance and account resolution.

What you'll do

• Handle inbound and outbound customer calls.
• Assist with medical billing questions and financial assistance programs.
• Set up payment plans and process payments.
• Schedule callbacks as needed.
• Maintain call production and quality assurance standards.
• Process paperwork and documentation.
• Protect customer information and collaborate with supervisors and team members.

What you'll need

• Availability from 11am to 8pm CST, Monday through Friday.
• High-speed home internet that is not cell-based.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational, multitasking, and time-management skills.
• Attention to detail and ability to resolve issues through completion.
• High school diploma or equivalent education and relevant experience.

Nice to have

• At least one year of remote phone-based customer service experience.
• Experience handling up to 100 customer contacts per day.

Details

• Work remotely in the United States.
• Schedule: 11am–8pm CST, Monday through Friday.