Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

Overview

Provide remote contact center support to clients and Early Out Service patients. Assist with medical billing questions, financial assistance programs, payment plans, and payments during an assigned weekday shift.

What you'll do

• Handle inbound and outbound calls while meeting production standards.
• Meet quality assurance standards.
• Assist callers with account resolution and billing-related questions.
• Set up payment plans and process payments.
• Schedule callbacks as needed.
• Process paperwork and documentation.
• Protect confidential customer information and support additional assigned tasks.

What you'll need

• High school diploma or equivalent education and relevant experience.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational, multitasking, and time-management skills.
• Ability to follow issues through to resolution.
• Ability to work independently and as part of a team.
• High-speed home internet that is not cell-based.
• Ability to test home internet speed for adequate bandwidth.

Nice to have

• At least one year of remote phone-based customer service support experience.

Details

• Remote in the United States.
• Monday-Friday, either 10:00 AM-7:00 PM CST or 11:00 AM-8:00 PM CST.