Customer Service Representative - 8am - 5pm PST

Overview

Provide remote contact center support to patients and clients through inbound and outbound communication, including assistance with medical billing, payment plans, financial assistance programs, and payments.

What you'll do

• Handle inbound and outbound calls while meeting production standards.
• Provide customer service according to company and customer-specific procedures.
• Assist callers with account resolution, billing questions, financial assistance, payment plans, and payments.
• Schedule callbacks as needed.
• Process paperwork and documentation.
• Protect confidential customer information.
• Collaborate with team members and complete additional assigned tasks.

What you'll need

• Availability from 8am to 5pm PST, Monday through Friday.
• High-speed home internet that is not cell-based.
• Ability to test home internet speed and confirm adequate bandwidth.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational, multitasking, and time-management skills.
• High school diploma or equivalent education and relevant experience.
• Ability to work independently, collaborate, and follow issues through resolution.

Nice to have

• One or more years of remote phone-based customer service support experience.
• Experience handling up to 100 customer contacts per day.

Details

• Work mode: Fully remote within the United States.
• Schedule: 8am–5pm PST, Monday through Friday.