Customer Engagement Representative

Overview

Supports distribution services by managing sales orders, customer service issues, account outreach, and product inquiries for assigned accounts in the animal health business.

What you'll do

• Partner with the Territory Manager on sales strategies for assigned and prospective accounts.
• Answer incoming account calls, take sales orders, and resolve customer service issues.
• Make proactive calls to grow revenue and develop customer loyalty.
• Research and assist with purchases of stocked and non-stocked animal health products.
• Process orders and monitor backorder status for the assigned territory.
• Handle returns of incorrect or damaged merchandise.
• Attend weekly sales meetings and support general queue sales calls.

What you'll need

• Customer-oriented communication and relationship-building skills.
• Knowledge of explaining, selling, and administering products.
• Ability to respond quickly to changing operational priorities.
• Ability to manage priorities, action plans, and performance goals independently.
• Associate’s degree in Veterinary Technology, bachelor’s degree in an animal health field, or equivalent agricultural degree preferred.
• Three years of veterinary clinic experience or two or more years of progressively responsible animal health call center experience preferred.

Details

• Remote role in Texas.
• Full-time position.
• Shift: 8am–5pm CST.
• Travel requirements are minimal.
• Pay: $21–$22 per hour.