Customer Service Representative I

Overview

Bi-lingual Spanish speaking Customer Service Representative I supporting daily customer service operations, providing front-line support by responding to inquiries, maintaining accurate customer records, and assisting with service-related requests.

What you'll do

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.
• Assist customers with account maintenance, updates, service requests, and general product or service questions.
• Document customer interactions, requests, and resolutions accurately within CRM systems.
• Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.
• Maintain current knowledge of company products, services, procedures, and customer support resources.
• Support the resolution of customer issues while adhering to established service standards and internal procedures.
• Ensure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.
• Collaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.
• Participate in departmental meetings, training sessions, and process improvement initiatives.
• Perform other related duties as assigned.

What you'll need

• High school diploma or GED.
• Fluency in Spanish to include read, write and speak.
• Strong verbal and written communication skills with a customer-focused approach.
• Basic proficiency with CRM systems and Microsoft Office applications.
• Strong attention to detail and ability to maintain accurate customer records.
• Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
• Effective problem-solving skills with the ability to identify and escalate issues appropriately.
• Demonstrated professionalism, confidentiality, adaptability, and teamwork.

Nice to have

• 1-2 years of customer service experience.
• Experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments.
• Salesforce experience.

Details

• Remote, USA.
• Training: Monday to Friday, 8:00 am - 5:00 pm CST.
• Work schedule within hours of operation: Monday to Friday, 7:00 am - 7:00 pm CST.
• Physical requirements: sit up to 8 hours a day; occasional walking and standing; lift up to 15 lbs occasionally; regular speaking, hearing and close, distance, color and peripheral vision.
• Pay range: $17.00 - $20.00 per hour, varying by skills, experience, education, training, internal equity and geographic location.