Estágio Suporte Técnico Remoto (Intern) Barueri, SP - Chemistry, Pharmacy, Engineer

Overview

Internship supporting customers and field personnel with remote technical assistance for Agilent analytical instruments, including chromatography and spectroscopy systems.

What you'll do

• Provide technical support by phone, email, and chat.
• Troubleshoot hardware and software issues.
• Advise customers on products and applications.
• Deliver minor educational services through e-learning platforms.
• Route requests to appropriate departments when needed.
• Qualify potential revenue opportunities during post-sales interactions.

What you'll need

• Be enrolled at least in the sophomore year of a four-year bachelor's program.
• Study Chemistry, Pharmacy, Engineering, or a related field.
• Communicate excellently in Portuguese and English.
• Understand Microsoft Windows systems at a basic level.
• Use logical troubleshooting skills and online tools.
• Maintain a customer-focused mindset and willingness to learn.

Nice to have

• Laboratory experience with chromatography or spectroscopy instruments.
• Experience with Agilent equipment.
• Knowledge of TCP/IP networking.

Details

• Primarily remote, with occasional office visits as needed.
• Part-time schedule.
• Duration: 9–12 months.
• Day shift.
• No travel required.
• Based in Barueri (Alphaville), Brazil.