Overview
EUC Support Engineer (Enterprise Systems Analyst) for the Pune-based Digital Workplace and EUC Support team, providing advanced end-user support and acting as frontline escalation.
What you'll do
- Provide Tier 1.5 end-user support and handle issues beyond basic troubleshooting.
- Maintain end-user computing infrastructure and support incident resolution with Tier 2/Tier 3 teams.
- Support a rotational shift model with required coverage across business hours and regions.
- Diagnose and resolve issues for desktops, laptops, mobile devices, remote access, VPN, and enterprise applications.
- Troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Microsoft Teams).
- Manage devices and endpoint troubleshooting using Microsoft Intune.
- Log, track, and update incidents and service requests to ensure SLA compliance.
What you'll need
- 3+ years of experience in Helpdesk, Service Desk, IT Support, or a similar enterprise support role.
- Experience providing advanced end-user support in an enterprise environment.
- Experience handling high-volume inbound calls and chat support.
- Strong working knowledge of Windows 10, Windows 11, and macOS.
- Hands-on experience supporting Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
- Experience supporting Microsoft Intune for endpoint and device management.
- Experience supporting OKTA and Microsoft Entra ID for user access, MFA, and identity-related issues.
Details
- Work office-based in Pune as part of the Digital Workplace and EUC Support team.
- Shift coverage is handled via a rotational shift model.
Read the full description and apply on the company’s own careers page.
