External Hiring|Quality Analyst|Domestic

Overview

Monitor and evaluate the quality of customer contact interactions, documenting issues and supporting agent feedback and education.

What you'll do

• Monitor and evaluate the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
• Document quality issues and performance measures for management review.
• Provide information to assist in the feedback and formal education process of individuals on the phone.
• Develop own knowledge, share best practice and develop relevant/appropriate solutions.
• Continuously improve day-to-day activities and processes.

What you'll need

• Professional or university degree, or equivalent knowledge base.
• Approximately 1-2 years of practical professional experience in a particular area.

Details

• Location: INT Bangalore Smartworks.