Training Team Lead: Field Operations

Overview

Lead the training function for Field Operators (FOs) in Instawork Robotics Lab's India field operations, managing a travelling team of trainers across multiple cities.

What you'll do

• Manage the full Field Operator training lifecycle nationally, including onboarding, practical training, field practice, evaluations, certification, and ongoing skill updates.
• Build and continuously improve a standardized curriculum, SOPs, talking points, assessments, and certification criteria so every city trains to the same bar.
• Set and defend the certification bar, even under pressure to push more people to the field faster.
• Localize content (language, examples, environment types) without diluting the standard.
• Hire, onboard, and train junior trainers through a structured train-the-trainer program before they lead batches.
• Plan and manage trainer deployment across cities, matched to batch sizes, geographies, languages, and ramp plans.
• Coach, observe, and quality-check trainers' delivery in person; give feedback, manage performance, and keep delivery consistent across locations.
• Manage schedules, workload, and coverage across a travelling team, and step in to run the most difficult or highest-stakes batches yourself.
• Run practical training (shadowing, initial supervised recordings, on-site feedback) to prepare operators for real working conditions.
• Own etiquette, conduct, and professionalism training, including conduct inside client businesses, grooming, punctuality, consent and privacy, and respectful handling of the environment.
• Train FOs on correct rig handling, wearing and alignment, recording SOPs, app usage, device and SD-card care, and basic troubleshooting of common hardware issues.
• Standardize knowledge quizzes and practical assessments so every trainer evaluates against the same objective criteria.
• Hold final accountability for Select/Reject and certification decisions, and audit a sample of your team's calls for consistency.
• Put corrective coaching or re-training paths in place for FOs who do not meet the standard, and support newly certified FOs through their first deployment where it de-risks quality.
• Analyze raw operational data in Excel or Google Sheets (attendance, assessment scores, trainer-wise outcomes, post-deployment field-quality numbers) to find what and who is failing, and why.
• Track trainer performance and training effectiveness as hard metrics, and use them to improve content, coaching, and deployment.
• Report training progress, certification quality, and field-readiness to leadership, and flag recurring field errors that trace back to training gaps.
• Work closely with Field Operations, Inventory/Hardware, and QA so training reflects real field conditions and current SOPs.

What you'll need

• 3 to 6 years of experience in training, field operations, technical operations, customer experience, or a similar function, including direct experience training people hands-on.
• Demonstrated experience managing or leading a team, or running train-the-trainer or multi-location training.
• Strong verbal communication in multiple Indian languages; able to explain clearly to individuals and groups and to coach adults.
• Able to build and standardize curriculum, SOPs, and assessments from scratch and keep them current.
• Proficient in Excel or Google Sheets (formulas, filters, sorting, pivot tables) to evaluate team and program performance.
• Strong attention to detail and willingness to enforce SOPs exactly.
• Comfortable making and standing behind firm pass/fail, Select/Reject, and performance calls on objective criteria.
• Willingness to travel extensively across India is mandatory.

Nice to have

• Experience with technical equipment, hardware, robotics, data collection, or field operations.

Details

• Location: Bengaluru (base) with extensive multi-city field travel across India.
• Full-time people leadership role reporting to the Field Operations Manager / Head of Field Operations.
• Working hours: 6 days per week, project-dependent hours.