Facilities Executive - Technical

Overview

Facilities Executive (Technical) responsible for managing all aspects of facility management service delivery at the client site, including the management plan, KPIs and SLAs for site operations and maintenance.

What you'll do

• Manage all aspects of the facility management service delivery system at the client site, and be accountable for the Management Plan and all key performance indicators, including the client SLA and KPIs for site operations.
• Interface with senior managers in the client real estate / facility team and business units, and coordinate with other key managers within the client site to achieve customer satisfaction.
• Establish the vision and strategy of the account plan in alignment with client objectives, and drive it to deliver high quality results that exceed client expectations.
• Recognize opportunities for account growth, articulate the value proposition and ensure its implementation across the platform.
• Proactively solicit and respond to feedback and input from the client, and establish and maintain effective relationships with customers.
• Act as single point of management control for FM at the client site during assigned shifts.
• Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff, and ensure client satisfaction score is achieved as per SLA.
• Understand the Facilities Management scope, develop client-specific processes and procedures in consultation with the Account Manager, and ensure their implementation.
• Support the client in the implementation of short and long-term projects.
• Develop and implement the annual management plan and accomplish the key performance indicators identified by the client.
• Oversee compilation and delivery of monthly, quarterly and annual reporting.
• Coordinate discussions with each direct report on goal setting, performance reviews and career development planning.
• Ensure compliance with JLL minimum audit standards.
• Ensure Planned Preventive Maintenance activities are undertaken as scheduled, and implement safe work practices.
• Implement regular inspections of the facility covering energy conservation, maintenance practices, utility management and risk management procedures.
• Implement a pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment.
• Provide training to on-site teams on equipment procedures and implementation, and support service delivery teams on equipment maintenance and upkeep.
• Conduct regular inspections to ensure procedures are followed and updated as required.
• Ensure compliance with statutory regulations on fire, health and safety standards, and ensure safety procedures including Crisis Management, Business Continuity and Emergency Procedures are maintained at all times.
• Maintain the equipment database for the site.
• Initiate strategies to achieve measurable improvements in energy consumption.
• Prepare and provide input to the site monthly report submitted to the client.
• Develop tools to measure the technical team's performance on a quarterly or annual basis, and work with the team to meet all contractual performance targets.
• Perform any other responsibilities assigned from time to time based on client scope deliverables.

What you'll need

• A university degree or professional qualification in engineering or facilities management.
• Over four years of experience in facilities operation.
• A technical, hands-on expert.
• Excellent command of spoken and written English.
• Ability to communicate technical issues to less technical colleagues, clients and vendors.

Nice to have

• A strong background in troubleshooting processes.

Details

• Location: On-site, Gurugram, HR.
• Scheduled weekly hours: 48.