Facility Coordinator - Technical Services

Overview

Provide technical facility support for a premium office environment, ensuring optimal performance of building systems, technology infrastructure, and operations through proactive monitoring, rapid response, and compliance with SLAs and KPIs.

What you'll do

• Monitor and manage critical building systems (HVAC, BMS, lighting, access control, life safety) through CMMS and automation platforms
• Support facility technology systems including conference room AV, digital signage, environmental sensors, and smart building technologies
• Execute all tasks in strict adherence to established SLAs/KPIs, tracking performance metrics and ensuring response/resolution times are consistently met
• Coordinate preventive maintenance programs, verify contractor work quality, and maintain detailed service records
• Maintain comprehensive documentation including SOPs, emergency protocols, system diagrams, and compliance reports
• Serve as primary technical contact for vendors and contractors, monitoring performance against SLA requirements
• Participate in 24/7 on-call rotation for emergency facility issues and execute emergency response procedures
• Provide clear communication to building occupants regarding maintenance activities and respond professionally to service requests

What you'll need

• Technical diploma/degree in Electrical, Mechanical, Building Services Engineering, or related field
• Minimum 3-5 years in facility operations or technical facility management in Grade A/premium office environments with demonstrated SLA compliance
• Strong knowledge of building systems (HVAC, electrical, plumbing, fire life safety, access control)
• Strong knowledge of BMS platforms (Johnson Controls, Honeywell, Siemens etc.)
• Strong knowledge of CMMS systems (Maximo, Archibus)
• Strong knowledge of Microsoft Office
• Exceptional attention to detail, strong organizational abilities, analytical problem-solving skills, excellent communication, customer service orientation, and flexibility for extended hours/weekends

Nice to have

• BMS certification

Details

• Location: Gurugram, Haryana, on-site at a client site
• 24x7 rotational shift
• Participation in 24/7 on-call rotation
• Flexibility for extended hours and weekends
• Scheduled weekly hours: 48