Field Auto Adjuster - Springfield/Manassas, VA

Overview

Field Auto Adjuster who meets customers at their home, a repair shop, or a tow yard to write estimates and guide them through the repair or total loss process, using in-person visits, virtual inspections, and written communication.

What you'll do

• Take the lead in writing estimates and guiding customers through the repair or total loss process.
• Investigate casualty (and applicable line of business) claims by reviewing damage and interpreting policies to determine coverage.
• Communicate with customers by phone, email and sometimes video chat, offering their preferred communication method and keeping them updated on claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with legal and business standard methodologies.
• Use estimate tools, job aids and settlement platforms to resolve claims in a fast-paced environment.
• Document claims accurately and in line with policy agreements, maintaining clear, timely records in the claims system.
• Collaborate with body shops and service providers.
• Perform other related duties as assigned.

What you'll need

• High School Diploma or a GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.
• Must obtain an adjuster's license in multiple markets (Appraiser's license required in RI) within 60 days of hire, and maintain all required licensing, including continuing education and renewal requirements.

Nice to have

• 18+ months' experience in auto collision estimating using CCC One.

Details

• Field-based role; must be located in Springfield or Manassas, VA.
• Regular, predictable attendance is an essential function of the job.
• May be required to attend 2 weeks of in-person training at the Dallas, TX office.
• May qualify for a company car based on annual work mileage; otherwise personal vehicle use with mileage reimbursement.
• Background investigation required for offer.
• Not available for residents of Washington, California, Alaska, and Hawaii.
• Allstate generally does not sponsor employment-based visas for this position.