Field Operations Executive - Medchal

Overview

The Field Operations Executive ensures service quality, technician capability, material readiness and compliance through hands-on supervision, audits and performance monitoring across assigned service areas.

What you'll do

• Ensure availability of trained and certified technicians as per guidelines.
• Coach technicians to improve service quality, retention and SOP compliance.
• Conduct daily stand-up meetings and communicate safety and job-specific instructions.
• Ensure availability of tools, materials and proper stock management as per SOP.
• Monitor SCP usage, troubleshoot issues and provide refresher training.
• Ensure Partner Kit and on-site documentation are contractually compliant.
• Conduct customer visits per week (surprise visits, route rides, audits, complaints) based on the target.
• Maintain grooming standards and service quality of assigned technicians.
• Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
• Approve technician conveyance and ensure STT and route plan adherence.
• Ensure RPCI SOPs are complied with and approve any necessary deviations in advance.
• Conduct pest audits (PMI) as per iCABS for QSRs and small accounts.
• Execute 1 TPA and 1 development plan annually per technician.
• Analyse and resolve service delivery issues, ensuring timely complaint resolution with root cause closure.
• Monitor technician-wise CO trends and skill up underperformers.
• Ensure audit non-conformity closures (internal and external).
• Track material usage versus SRF/SOW and highlight deviations.
• Maintain stock levels aligned with APL and reduce near-expiry wastage.
• Drive service and product leads through coaching and on-the-job support.
• Monitor service productivity, efficiency and input costs across sites.
• Support grievance handling, leave planning and team discipline.

What you'll need

• Minimum B.Sc. in Chemistry, Zoology or Agriculture.
• Proficiency in MS Office / G-Suite.
• Strong interpersonal skills.
• Analytical and problem-solving ability.
• Effective communication skills.
• Proactive planning and organising.
• Technical knowledge of pests, service processes, chemicals and equipment.

Nice to have

• Prior experience in pest management or service operations.

Details

• Reports to the AOM/OM/ABM/BM.
• Individual contributor role working within a multi-functional team with internal and external stakeholders.
• Key result areas: 100% completion of PMI pest audits, material consumption, TPA and development plan, technician capability development, complaint resolution and root cause analysis, and customer visit and audit coverage.