Engineer - Order Management

Overview

Engineer in Order Management, based in Bangalore, responsible for managing third-party order execution from booking through delivery and coordinating across internal teams and customers.

What you'll do

• Manage third-party order execution from booking in SAP through to delivery, coordinating with internal teams and external customers to ensure revenue conversion aligns with the revenue plan.
• Collaborate daily with Sales, Supply Chain, Logistics, Stores & Warehouse, and Finance teams to validate pricing and product availability and resolve order-related issues or delays.
• Track and monitor the entire order lifecycle, including backlog and fulfillment status, providing timely updates to customers and internal stakeholders.
• Prepare and maintain accurate reports on order fulfillment, backlog, and performance metrics using advanced Excel skills to support decision-making and month-end audit activities.
• Serve as a key communication bridge between customers, sales, and internal teams, ensuring clarity and prompt resolution of inquiries and modifications such as cancellations or returns.
• Demonstrate 100% commitment to zero harm behaviors in support of a world-class safety culture.

What you'll need

• Bachelor's degree in Mechanical Engineering or Industrial Production, or MBA with specialization in Order Management.
• Hands-on experience with ERP systems, preferably SAP; Oracle or Microsoft Dynamics knowledge is also relevant.
• Strong communication and stakeholder management skills to effectively liaise with customers and internal teams.
• Proficiency in Microsoft Excel and Office applications with strong analytical and problem-solving capabilities.

Nice to have

• 2–3 years of relevant experience in order management or order processing roles.
• Experience in supply chain coordination and customer relationship management.
• Familiarity with reporting on backlog, fulfillment, and performance metrics.
• Ability to manage time effectively and maintain attention to detail in a fast-paced environment.

Details

• Location: Bangalore.
• Occasional travel may be required to support cross-functional coordination or customer engagement as needed.